Occupancy:
The Sonterra clubhouse has a maximum occupancy of 75 people, and the Cool Water clubhouse holds a maximum of 90, as per county and state regulations.
Pool Access:
There is no access to the pool from the clubhouse when the pool is closed. Pool usage is subject to specific conditions and not included in the rental fee, more information is available online.
Grilling:
Grilling is not allowed on-site, including the parking lot.
Bounce Houses:
Bounce houses and other large outdoor equipment are not permitted.
Parking:
Guests must use paved asphalt for parking. Vehicles should not be parked or driven on grass or gravel. Failure to follow this rule may result in towing at the owner's expense.
No Smoking:
Smoking is prohibited in and around the clubhouse property.
No Alcohol:
Alcohol is not permitted on the premises.
Early Entry:
Rentals are not allowed entry prior to the start time of their reservation, nor late departure.
Cleaning:
The facility should be cleaned and rental-ready for the next reservation. This includes wiping down any equipment used and surfaces.
Clean-Up Responsibilities:
Return tables and chairs to designated storage areas
Properly dispose of trash before leaving the premises
Basic cleaning supplies provided at no additional fee
Reservation Process:
Reservations are first-come, first-serve; no specific date or time guaranteed until payment is completed.
Maximum rental duration:
4 hours per day, per renter maximum; 2 hours per day, per renter minimum.
Vendor Information:
Provide a detailed list of vendors (Contact Information, Business Name, Address, Service Category) if applicable.
General liability insurance required for events if you are offering goods/services, listing Sonterra Municipal Utility District as a beneficiary.
Non-compliance with policies may result in loss of future rental privileges
These policies are designed to ensure a safe and enjoyable experience for all residents and guests. Please adhere to them to maintain the quality and integrity of our community facilities.
Update effective 06/05/2026
Applies to all aquatic, athletic, and recreation-based programs. Pre-registration for drop-in events is subject to a separate policy.
Refund Eligibility:
Registration fees are refundable if cancellation is made more than 7 days prior to the program start date.
Cancellations Less Than 7 Days in Advance:
Cancellations made less than 7 days before the start date are not eligible for a refund. Registrants must contact Sonterra MUD directly at admin@sonterramud.org for consideration.
Refund Method:
Approved refunds will be issued via the original payment method within 30 days of cancellation confirmation.
Confirmation Requirement:
All cancellation requests must be submitted in writing via email to parks@sonterramud.org or rentals@sonterramud.org.
Non-Refundable Fees:
All processing and administrative fees are non-refundable.
Policy Enforcement:
Failure to comply with this policy may result in the loss of future program participation privileges.
Contact:
For questions or assistance, please contact Sonterra MUD at rentals@sonterramud.org or parks@sonterramud.org
Update effective 06/05/2026
Cancellation Window:
Renters may cancel their reservation up to 7 days prior to the rental date without penalty.
Cancellation Fee:
Cancellations made less than 7 days prior to the rental date will incur a cancellation fee of 10% of the total rental amount.
Refunds:
No refunds will be issued for cancellations made less than 7 days prior to the rental date, except for the security deposit.
Rescheduling:
Renters may reschedule their reservation up to 7 days prior to the rental date without penalty.
Rescheduling requests made less than 7 days prior to the rental date will incur a rescheduling fee of 10% of the total rental amount.
All rescheduling requests must be confirmed in writing via email to rentals@sonterramud.org.
Security Deposit:
Renters are required to pay a security deposit of $100.00; The security deposit will be refunded after the property has been inspected following the conclusion of the event, provided there are no damages or violations of the rental agreement.
Failure to comply with this cancellation and rescheduling policy may result in the loss of future rental privileges.
Update effective 06/05/2026