General Information

Water meters are read around the 20th of each month. Bills are mailed out around the 1st and are due on the 20th of each month.

Your water meter is read monthly to calculate your water usage. We recommend monitoring your water meter to better understand your water usage patterns. Checking your water meter is a quick and easy way to verify the meter reading or check for a leak. Please check out (see attachment) to learn where your water meter is located and how to check for leaks and read your meter.

To view and monitor water usage and set leak alerts go to: My Water Advisor

Leak Check

To check for a leak (see attachment) If no water is being used in the home (no toilets, dishwasher, laundry, showers), the red triangle (flow indicator) on the face of meter should not be moving. If this dial is moving, that is an indication that you may have a leak and may want to call a plumber.

Toilets

There is a quick DIY tip (see attachment) to check your toilets.

Irrigation

Check out the read dates on your bill. These are the dates that we read your meter and your meter may have had high usage. Adjustments to your irrigation system may be reflected on your next bill, depending on the date you made the change. Read your water meter before and after your irrigation system runs to get a true understanding of how much water your irrigation system is using in a single cycle. Do an irrigation system check frequently and monitor sprinkler heads for proper function or contact an irrigation specialist for more assistance. If you would like an operator to read your meter again or check for a leak, there may be a service charge depending on your district. Please Crossroads Utility at 512-246-1400 for more information.

Winter Averaging

The monthly average volumetric sewer charge is based upon your average gallons of water usage during the winter averaging period, which includes the months of November, December, January and February.

Security Deposit

For accounts established after November 10, 2008, a refundable security deposit of $150 (for property owners) or $300 (for renters) is required to set up service. If service is terminated, the district requires an additional deposit of $100.00. The total deposit will increase to $250 (for owners) or $300 (for renters) even if no deposit was originally required. Deposit maximum amount is $500.00. No interest shall be paid on any deposit.

Late Payment

A late payment charge of 10% of the unpaid balance will be due for any bill that is not paid on or before the due date.

If your residential utility service is terminated for non-payment, the customer must pay a $45.00 reconnection fee and additional security deposit up to the maximum before service will be restored.

Returned Checks

The District charges a $25.00 penalty fee for any returned check. If your check is dishonored, your account will be subject to all applicable late penalties and possible disconnection for non-payment.

Establishing Service

Prior to receiving residential service, you will be required to complete the Service Agreement (link) and pay a deposit $150.00 (owners) or $300.00 (renters) and pay a $36.00 administrative fee.

The district offers next business day service after application setup and fee payment.

Payment Address

Mail payments to:

SONTERRA MUD
PO BOX 8009
ROUND ROCK, TX 78683-8009

Commercial Customers

Contact the offices of the District’s Operator for information.

Builders and Developers

Contact the offices of the District’s Operator for information.

Rate Order

Download the District’s complete Rate Order (updated September 2024) for further information.